Head Waiter

Overview

In addition to providing outstanding customer service, supervising the wait staff, and helping with food and beverage service, the Head Waiter will be in charge of the restaurant's everyday operations. In addition, they will manage reservations, respond to client questions and concerns, and keep the dining space tidy and orderly.

Responsibilities

• Supervising Staff: Overseeing the wait staff, assigning duties, and ensuring smooth operations during service. • Customer Service: Providing excellent customer service, handling customer inquiries and issues, and ensuring guests have a positive dining experience. • Training and Development: Training new staff, conducting ongoing training sessions, and coaching employees to maintain high service standards. • Scheduling: Creating work schedules for wait staff, managing shift rotations, and ensuring adequate staffing levels during busy times. • Order Management: Coordinating with the kitchen staff to ensure timely and accurate delivery of food orders to the correct tables. • Handling Payments: Managing billing and payment processing, handling cash transactions, and resolving any payment-related issues. • Maintaining Restaurant Standards: Ensuring cleanliness, organization, and adherence to health and safety regulations in the dining area.

Requirements

• Communication and customer service abilities • Expertise serving food and beverages • Understanding of food service and safety laws • Outstanding organizational and leadership abilities • Capacity to operate in a rapidly changing work setting Cooking abilities and gastronomic expertise • The capacity to prioritize and multitask • Outstanding capacity for problem-solving • Having managerial or supervisory experience is advantageous.