Training Officer

Overview

The Training Officer will be responsible for developing, coordinating, and implementing training programs for both employees and clients. This role requires a proactive individual with excellent organizational and communication skills who can assess training needs, design and deliver effective training solutions and sessions to enhance skills, knowledge, and performance.

Responsibilities

• Training Program Development: Design and develop comprehensive training programs and materials for internal staff and external clients, ensuring alignment with business goals and industry standards. • Training Delivery: Conduct engaging and interactive training sessions, workshops, and seminars both in-person and virtually. • Needs Assessment: Assess training needs through surveys, interviews, and collaboration with department heads to identify skill gaps and training requirements. • Content Creation: Develop and update training content, manuals, and e-learning modules that are relevant, interactive, and accessible. • Training Evaluation and Feedback: Monitor and evaluate the effectiveness of training programs, gather feedback, and make necessary adjustments for continuous improvement in quality and outcomes. • Training Coordination: Schedule and organize training sessions, including logistics, materials, and communication with participants. • Record Keeping: Maintain accurate records of training activities, attendance, and outcomes. • External Training Management: Liaise with clients to understand their training needs, develop customized training solutions, and deliver training to client teams. • Assess and understand training needs of outsourced employees, develop customized training solutions, and deliver training to them. • Identify and create collaboration with external facilitators and trainers. • Continuous Improvement: Stay updated with industry trends, new training methodologies, and best practices to ensure the company’s training programs are cutting-edge and effective.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field. • Proven experience as a Training Officer or in a similar role, preferably within the outsourcing or BPO industry. • Strong knowledge of training methodologies, tools, and techniques. • Excellent communication, presentation, and interpersonal skills. • Ability to create engaging and effective training materials. • Proficiency in using e-learning platforms and MS Office Suite. • Strong organizational and time management skills. • Ability to work independently and as part of a team.