KEY ACCOUNT SUPERVISOR

Overview

Support in managing the team effectively to achieve set target; acquiring of new partners and management of the relationship with existing partners to maximize profitability and achieve the stated sales target. 

Responsibilities

• Addressing and resolving key clients' complaints. 
• Acting as the main point of contact between key clients and internal team. 
• Developing and sustaining solid relationships with key clients that bring in the most income for the company. 
• Supervising the account teams assigned to each key client. 
• Develop a complete understanding of key account needs 
• Manage communications between key clients and internal teams. 
• Planning and presenting reports on account progress, goals and quarterly initiatives to share with team members, stakeholders and possible use in future case studies or company training Meeting all client needs and deliverables according to proposed timelines. 
• Analyzing client data to provide customer relationship management. 

Requirements

• Excellent in Market and competition Analysis, Business opportunity scanning, computer skills and good communication skills 
• Leadership skills, team management, analytical and interpersonal relationship 
• Passionate, self-discipline 
• 4 years + retail or channel work experience 
• Bachelor’s Degree from a recognized University 
• Candidates living in Accra is preferred