Customer Service Representative

Overview

Putting ideas and abilities into practice in a busy contact centre setting. It is the duty of the Member Relations Representative to treat every person with consideration and courtesy.

Responsibilities

• Make outgoing calls to collect survey data about their most recent encounters and provide them precise, satisfactory answers to their questions. • Handle calls from unhappy clients, providing help and support and elevating issues for prompt resolution. • Work together with the management group and other call centre agents to enhance the client experience. • Customers should be educated in order to keep their business. • Deliver excellent customer service and a readiness to help • Work together with vendors and internal departments to help members with their questions. • In a polite, professional, and effective manner, answer calls from members and member-related calls, promptly following up on information and service requests. • Record call details in the appropriate systems for data collecting, reporting, and follow-up in the future. • Reviewing, finishing, and implementing department updates and required training on time • Effectively and efficiently run telephone and MIS systems while adhering to specified security, transfer, and information-sharing procedures. • Capacity to function both alone and collaboratively • Scheduled breaks, lunches, and shifts might be changed as needed for business.

Requirements

• GED or a high school diploma • 6+ months of experience in customer service. • Familiarity with the Microsoft Suite, including Outlook, and a fundamental comprehension of Word, Excel, and Access • Strong ability to organise and communicate both orally and in writing; • Excellent interpersonal abilities to communicate with employees at all levels and across departments.