Quality Control Manager

Overview

We are seeking a Quality Control (QC) Manager to make sure the company meets all Quality Control goals and takes proactive measures on all research projects. The QC manager is in charge of consistently providing the highest level of quality in relation to project execution and associated duties. Apart from upholding a constant standard of quality, he or she also assists in guaranteeing adherence to all initiatives and suggests modifications as needed.

Responsibilities

QC resource involvement, planning, and tracking.

Attends every important project/update meeting.

Planning and managing the budget: estimating expenses, monitoring team output, charging appropriately, etc.

Oversees QC staff for efficiency and growth, including project management, career planning, and training.

Verifying and confirming the team's operational actions, errors, and corrections is known as quality evaluation.

Serves as a catalyst for development in team performance and quality.

Guarantees careful QC governance to cut down on waste and boost productivity.

Determines training needs for QC team

Establish, implement and monitor QC processes and procedures; pre-field, in-field and post field 

Maintaining quality standards and ensures compliance across all aspects of the quality assurance process

Ensure preparation of QC/SR Monthly issues report, review and approve QC technical reports on all projects

Collaborates with F2F & Senior Research teams to ensure projects are delivered according to specifications and timelines

Supervises the QC functions/activities on all projects, including QC schedules and records

Measures performance and identify any areas of errors, recommending and implementing improvements

Collate and submit monthly KPI reports across projects

Ensures issues are communicated when identified for prompt resolution

Ensures teams adherence to Quality Control & IGQS specifications and standards

Ensure the cost effective and efficient running of the QC Department 

Work together with the Field team to prevent and identify issues on field

Launch and manage quality control actions on all fieldwork conducted by Ipsos

Manage infield, in office and data forensic QC 

Support Ops Manager on innovative initiatives, automation, and resilient approach to data collection

Requirements

Applicable obtained a first degree from an accredited university.

Three to five years of practical experience in quality control and market research, ideally in full-time managing roles.

Excellent written and verbal English.

Computer competence with a working grasp of the Microsoft Suite, as well as a variety of interviewing approaches and strategies, such as CATI, outdoor, and qualitative.

Knowledge and proficiency in interviewer training and quality control.

Five or more years of experience working at the field or quality control level on a range of research projects.

3+ years’ experience at supervisory role

Hands on experience with analytical tools, preferably (Excel and SPSS)

Knowledge and expertise in all research sampling methods

People management and good interpersonal skills 

Very good communication skills, both verbal and written

Cost control and budgeting skills

Experience in research and specifically in an operations environment

Experienced in trends and comparative analysis with various KPI’s

Experienced in developing automated or dashboard reports

Experienced in costing and budget rationalizing

Decisive in nature and has a good commercial acumen 

Hands on experience in field research methodology

Hands on experience in field data quality assurance and process compliance