IT System Support Officer

Overview

An established health insurance company is looking for a proactive, talented IT system supporter to join our team. In order to guarantee that our technological infrastructure runs smoothly and supports our clients' enrollment and payment processing, the IT System Support Officer will provide essential technical support for operations. This entails making sure all IT systems pertaining to health insurance services are operating without hiccups, diagnosing problems, and providing prompt support to employees and clients who are having technical difficulties.

Responsibilities

• Offer clients and employees on-site technical help at airport locations, answering questions and providing assistance with IT-related problems. • Diagnose and fix problems with hardware and software on laptops, mobile devices, printers, and networking hardware. • Installing, setting up, and maintaining IT hardware and accessories will guarantee optimum dependability and performance. • Provide personnel with instruction and direction on how to use IT hardware and software so they can do technical tasks with confidence. • Work together with internal IT teams to quickly escalate and fix complicated technical problems. • Implement new technologies and enhancements in close collaboration with the IT department to increase operational efficiency and service delivery. • To ensure security and stability, perform routine maintenance and updates on IT systems and hardware.

Requirements

• A bachelor's degree in computer science, information technology, or a similar discipline. • Two years or more of experience in IT support, ideally working in a fast-paced or customer-facing setting. • Strong familiarity with networks, computer systems, and software, particularly as they relate to financial and customer service applications. • Proficient in troubleshooting and quick to identify and fix technical problems. • Knowledge of data protection laws and best practices for IT security. • Excellent English language skills and communication abilities. • The capacity to multitask, operate autonomously, and adjust to shifting priorities. • Readiness to put in more time at work.