Customer Service Representative

Overview

As a Customer Service Representative, your main responsibility is to assist customers with their inquiries, concerns, and requests. You'll be the friendly voice on the other end of the line or the helpful face behind the counter, providing excellent service and ensuring customer satisfaction. Whether it's answering questions, resolving complaints, or providing product information, your goal is to create positive experiences and build strong customer relationships. Strong communication and problem-solving skills are key in this role.

Responsibilities

• React quickly and communicate with clients across a variety of channels, including calls, emails, web chat, social media, and any other ones that may be discovered. • Make sure that more complicated client issues are promptly followed up on and handled (if necessary, by according to the established escalation procedure). • Assist clients with technological issues. • Develop your relationships with customers proactively by keeping in touch at the right frequency. • Participate in the continuous enhancement and development of the client experience. • Serve as the company's initial point of contact and advocate.

Requirements

• Excellent customer service abilities. • ⁠Must be a customer service representative with at least one to two years of experience in the field. • Outstanding typing abilities and familiarity with the internet, mobile apps, Microsoft Word, and Excel • A shown team member with a "can do" mentality. • Exceptional written and spoken English ability. • Experience gaining employment in the sports wagering sector. • Minimum requirements: Diploma