SPA Supervisor

Overview

This position's holder is in charge of overseeing facility operations, making sure clients are happy, supervising staff schedules and performance, and trying to maintain the salon's profitability. The ultimate goal is to assume full accountability for meeting and surpassing the expectations of the visitors while adhering to Renessa’s spa vision, core values, and all associated brand standards, processes, and regulations.

Responsibilities

• Ensuring that all aspects of the spa operation, including as setups, cleanliness, enough supply levels, and team and visitor satisfaction, are being monitored to ensure smooth day-to-day operations. • Guest pleasure: In order to surpass guests' expectations, the Spa Guest Experience Supervisor always prioritizes guest pleasure and makes sure the Spa and team members have what they need on a daily basis. This entails keeping an eye on visitor happiness and making sure that SENSASIA-recommended handling procedures are followed for guest comment and feedback cards. Recognizing particularly content visitors and urging them to write favorable Trip Advisor reviews. Recognizing dissatisfied visitors, listening to their opinions and concerns, and making sure the appropriate action is done. • Encourage an open and encouraging work environment by communicating with coworkers about goals, promotions, grievances, and positive comments. You can also communicate with management in a courteous and motivating way. • Frequent and continuous training along with feedback to enhance team member performance and empower the spa overall. Supporting consistency in performance is another duty of the supervisor, who should also assist the spa leader in offering counseling to team members who fall short of company expectations. • Spa Audits: The Spa Guest Experience Supervisor will be responsible for conducting sporadic audits on daily checklists, guest profiles, spa standards, and setups to guarantee correct compliance. They will also be expected to offer comments to team members in order to help them grow and to recognize their hard work. • Scheduling: The Reception team and the Spa Guest Experience Supervisor will collaborate to make sure the Spa is adequately staffed during peak hours and to authorize TBOT and shift changes. When it comes to scheduling, the supervisor must be impartial, fair, and based only on operational needs rather than their own or any team member's personal preferences. • Reservations for treatments: The Spa Guest Experience Supervisor will keep a close eye on every reservation and verify at least two days in advance to identify and address any "dead space" in accordance with our booking policies and make accommodations as necessary. • Mentoring Approach: In the event that the spa leader is not available, the Spa Guest Experience Supervisor will be in charge of providing assistance to all team members. They should promote a work climate that embodies the business values of SENSASIA and be approachable, kind, helpful, and transparent. By giving team members the freedom to carry out their responsibilities and providing them with regular, continuous coaching and progress reports, they will support their learning and development.

Requirements

• A globally recognized credential in spa treatments, encompassing facials, massage therapy, and/or salon services like epilation. • Accredited education and training in the hospitality sector, ideally in a five-star establishment. • Five years of pertinent experience working in the same field. • Knowledge of overseeing a group of spa therapists; this may involve working as a spa trainer or keeping track of an operational spa's diary. • Current understanding of spa procedures and services, as well as practical familiarity with a variety of brands utilized in the spa sector. • Knowledgeable in computers. In particular computer reservation systems and packages from Microsoft and Google. • Familiarity with reporting, tracking, and maintaining engineering projects and equipment in the spa sector. • Fostering an attitude of teamwork • Making decisions and solving problems • Flexibility and Adaptability • Integrity and professionalism are valued. • Result-oriented • Excellent interpersonal connections • Cross-cultural sensitivity and awareness • Proficiency in communication • Social abilities