IT Officer

Overview

IT officers monitor and maintain the computer systems and networks of an organization. They provide technical support to its users.

Responsibilities

• Keep computer systems running smoothly and ensure users get the maximum benefit from them. • Install and configure computer hardware operating systems and applications. • Monitor and maintain computer systems and networks. • Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues. • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

Requirements

• The ability to think logically • A good memory of how software and operating systems work • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution • The ability to work well in a team • Problem-solving skills • A strong customer focus • The ability to prioritize your workload • Attention to detail.